Encore Master Builder - Our Service Program

By: Encore Master Builder  09-12-2011
Keywords: Home Warranty, Service Technician, New Home Warranty

Encore Master Builder is proud to present our Quality Customer Service Program. During the first year of occupancy in your new Encore Home, you will receive four service visits:

  1. Orientation Meeting - at, or shortly before possession, a Senior Manager and Service Technician will carefully review the "home systems" with you, and explain in detail your service and warranty program. A home and site inspection will be conducted, and any seasonal or other deficiencies will be recorded. Prompt follow-up on these items will be our priority.
  2. Two Month Service - at 2 months, our Service Technician will visit your home at a mutually convenient time and deal with any service issues. We will also inspect and adjust teleposts where necessary.
  3. Six Month Service - at 6 months, our Service Technician will re-visit your home and once again deal with any service issues that might exist.
  4. Twelve Month Service - as your year-end warranty period approaches, our office will schedule a 12 month inspection at a mutually convenient time. Once again, our Service Technician will ensure a prompt follow-up of all sub-trades.

In the event that you may have an emergency situation in between our scheduled service appointments, we provide 24-hour emergency call numbers for mechanical issues.

Encore Master Builder is an Accredited Member of the Alberta New Home Warranty Program, and we are pleased to offer the 5 year Major Structural Warranty on your new home. For a nominal fee you can opt to extend this warranty to 10 years at time of possession.

Keywords: Home Warranty, master builder, New Home Warranty, Service Technician

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