www.cititel.com - Services

By: Cititel  09-12-2011
Keywords: Answering Service, Pager

CITITEL gives you the service that your business deserves

Your customers will be serviced promptly by highly trained and experienced operators who are professional and discreet. Operators at CITITEL are qualified receptionists who use custom-designed Client Screens which enable them to answer for you accurately and effectively - just as if your own receptionist is answering the telephone. Activating our service is easy. Simply "Call Forward" your telephone number (including 800 and 900 numbers) to CITITEL, and we do the rest!There is no waiting to retrieve your messages:

  • a passcode protected mailbox offers instant access, or
  • the message shows up on your pager or page-capable cellular phone within seconds.

Whether you require a basic 24 hour per day service, have a special need, or simply want a lunch hour break, CITITEL will customize a program just for you.

Message handling functions include:

  • Paging: our operators can page your messages to you. The kind of message that can be sent depends on your type of pager
  • Patching: have a caller directly connected to you
  • Timed Messages: scheduled reminders which alert our operators to perform specific functions (i.e. dispatching, faxing, wake-up calls, on-call procedures, etc.)
  • Messages to Remote Fax Machine: messages can be sent to your fax machine immediately or at a pre-scheduled time.

  • Bookings: special event or restaurant bookings are easily processed and you receive a confirmation fax
  • Security/Alarm Monitoring: whether it's elevators, security check-ins, or equipment malfunctions, our operators can reliably attend to these occurrences
  • Distress Line: a high priority status ensures fast response in directing calls to your on-call professionals
  • Start-up Business: no need to order a business telephone; our answering service comes complete with a local telephone number
  • Paging Dispatch: customized dispatching to personal alpha-numeric pagers.

Copyright 2002, 2003 CITITEL Inc.

Keywords: Answering Service, Pager