Telephone Answering & Dispatch

By: Intercon Messaging  04-06-2015
Keywords: Call Center, Telephone Answering Service, Call centre

Inercon Messaging offers a variety of services to assist you with telephone call handling, and messaging. By utilizing call forwarding, our Customer Service Representatives (CSRs) can handle your calls when you're on the phone, out of the office, after hours or all the time. Using customized scripts and screens according to your design specifications, we work as a seamless extension of your business. Our CSRs record call details such as name, phone number and all additional information ensuring effective, timely action is taken 24 hours a day, 7 days a week, giving you a competitive advantage. Our live and automated service options build upon each other to provide an effective, broad range of long term service solutions. Features & Benefits: Automated message summary reports via e-mail, fax or print to keep you updated Voice logged call records Real time rotation / shift scheduler Phone, text message or e-mail communication Staff receptionist presence for virtual offices Call patching (we connect the caller to you without revealing your number to them!)

Keywords: Answering Service, Call Center, call center outsourcing, Call centre, Telephone Answering Service

Other products and services from Intercon Messaging


GPS Monitoring & Tracking

Intercon Messaging is dedicated to ensuring the safety of you and your employees by offering real-time GPS monitoring services to those that work alone during their workday.


Oil & Gas Facility Monitoring

Intercon Messaging has a long history of monitoring oil & gas facilities and understands that the various facility alarms are programmed to help prevent safety issues, maximize production, protect the environment and the equipment.


Work Alone & Safety Check-In

We offer a variety of live and automated systems that help keep track of your employees who are working alone.


Emergency Response & Dispatch

When we triage your calls and decide it needs to be escalated to your on-call staff, you can rest assured that it is received and handled.