Emergency Response & Dispatch
Call Center, Telephone Answering Service, Call centre
We offer a wide range of solutions that are designed in partnership with you to meet your individual needs.
Intercon Messaging’s crew of Customer Service Representatives (CSRs) are trained to be sensitive to any emergency situation and are able to handle all types of emergencies. Using the latest in call scripting software, our CSRs determine the level of action required, notify the appropriate personnel to manage the emergency, as well as perform all follow-up required.
There are fully qualified Emergency Dispatchers on site 24/7 competent in map reading, GPS coordinates, 2-way communications, Standard First Aid and H2S Alive.
Features & Benefits:
2-way radio communication
Voice logged callout records to facilitate post-emergency analysis and reporting
Real time rotation / shift scheduler
Mapping tools for identifying location(s) with accuracy
Standard First Aid Certification
H2S Alive Certification
Emergency Response tracking and voice logged call records
Message summary reports by e-mail, fax or print
24/7 Telephone Answering Service
, Answering Service
, Call Center
, call center outsourcing
, Call centre
, GPS Monitoring
, Telephone Answering Service