Emergency Response & Dispatch

By: Intercon Messaging  04-06-2015
Keywords: Call Center, Telephone Answering Service, Call centre

We offer a wide range of solutions that are designed in partnership with you to meet your individual needs. Intercon Messaging’s crew of Customer Service Representatives (CSRs) are trained to be sensitive to any emergency situation and are able to handle all types of emergencies. Using the latest in call scripting software, our CSRs determine the level of action required, notify the appropriate personnel to manage the emergency, as well as perform all follow-up required. There are fully qualified Emergency Dispatchers on site 24/7 competent in map reading, GPS coordinates, 2-way communications, Standard First Aid and H2S Alive. Features & Benefits: 2-way radio communication Voice logged callout records to facilitate post-emergency analysis and reporting Real time rotation / shift scheduler Mapping tools for identifying location(s) with accuracy Standard First Aid Certification H2S Alive Certification Emergency Response tracking and voice logged call records Message summary reports by e-mail, fax or print

Keywords: 24/7 Telephone Answering Service, Answering Service, Call Center, call center outsourcing, Call centre, GPS Monitoring, Telephone Answering Service,

Other products and services from Intercon Messaging


GPS Monitoring & Tracking

Intercon Messaging is dedicated to ensuring the safety of you and your employees by offering real-time GPS monitoring services to those that work alone during their workday.


Oil & Gas Facility Monitoring

Intercon Messaging has a long history of monitoring oil & gas facilities and understands that the various facility alarms are programmed to help prevent safety issues, maximize production, protect the environment and the equipment.


Work Alone & Safety Check-In

We offer a variety of live and automated systems that help keep track of your employees who are working alone.


Telephone Answering & Dispatch

Intercon Messaging Inc. offers telephone answering services, work alone support, oil and gas facility monitoring, journey management, help desk services and more!