Rates - January 1, 2011

By: Yellow Wood Networks  09-12-2011
Keywords: Yellow Wood

(effective Jan 1st, 2011)

Standard Rates (for businesses without an Agreement)

Tier1 - $100/ hour during regular business hours, one hour minimum, plus travel time

Tier2 - $135/ hour during regular business hours, one hour minimum, plus travel time

Tier3 - $170/ hour during regular business hours, one hour minimum, plus travel time

Standard After Hours Rates (for businesses without an After Hours Service Level Agreement)

$300/ hour outside of regular business, one hour minimum, plus travel time

FlexRates™ (for businesses with an Agreement)

With a service agreement you can save money with our FlexRate™ as your company grows. With a Yellow Wood IT service agreement we like to award you for allowing us the privilege of working more and choosing us over our competitors. Our FlexRate™ is our way of giving back by lowering our monthly rates automatically saving you money.

Example of FlexRate™: If your company signs a level ONE service agreement your hourly rate will be $105/hour, if for good reason we provide more support hours in any given month your billed rate for the month will be lowered as hours move you from one level to the next.


Level Total hours across levels Tier 1 Tier 2 Tier 3
One 1-5 80 105 130
Two 6-10 75 100 125
Three 11-15 70 95 120
Four 16-20 65 90 115
Five 21+ 60 85 110
Six 50+ Negotiated

Evenings and Weekend FlexRates™

Level Total hours across levels Tier 1 Tier 2 Tier 3
One 1-5 120 155 190
Two 6-10 115 150 185
Three 11-15 110 145 180
Four 16-20 105 140 175
Five 21+ 100 135 170
Six 50+ Negotiated

Emergency After Hours FlexRates™

Level Total hours across levels Tier 1 Tier 2 Tier 3
One 1-5 160 210 260
Two 6-10 150 200 250
Three 11-15 140 190 240
Four 16-20 130 180 230
Five 21+ 120 170 220
Six 50+ Negotiated

Other Rates

FlexRate Travel - $75/ hour (outside of Calgary and/or unscheduled visits)

Out of Town Mileage - 0.52/ km (all visits outside of Calgary)

The information in this article was current at 06 Dec 2011

Keywords: Yellow Wood

Contact Yellow Wood Networks

Email - none provided

Print this page

Other products and services from Yellow Wood Networks


Exchange Hosting

Advanced collaboration and enhanced messaging solutions - Enhanced mailbox sharing permissions - Task collaboration / management - Personal / shared / global contacts - Calendar sharing and delegation. Schedule meetings and resources - Resource booking attendant - Smart scheduling assistant. 14 day rolling data backup from your Control Panel. Premium Anti-Virus and Anti-Spam Protection. IMAP / POP mobile connectivity.


Email Hosting

Sync personal data, like contacts, calendars and more to a BlackBerry®, iPhone™, or Windows Mobile® device. Adjust spam filters, trash handling, message alerts at domain or user level. Use the free Sync for Outlook® tool to protect your Outlook data. Create user or domain-level safelists and blacklists. Install over the air or download plugin. Free Backup and Sync Tool.


Exchange & Email Hosting

Using simple, scalable inbound and outbound mail servers, traffic spikes are efficiently spread across data centers and new servers are deployed on demand. Developers designing new features and fixes work alongside engineers responsible for troubleshooting and keeping the systems running. We’ve assembled functional teams dedicated to individual aspects of mail delivery. If a catastrophe wipes out your systems, it won’t wipe out mail data.


Managed Services

We take care of it all — escalating alerts, reviewing backups, defragmenting your hard disk, deleting temporary files, preventing viruses and reducing spyware — without interruption to your daily business operations. Three Service Packages AvailableBecause every organization’s requirements are different, we offer a choice of service packages to give you the flexibility you need.


Professional Services

Our success has come as we have helped small businesses take the complexity out of information technology and generate strategic business solutions that address the needs of today while being designed with the needs of the future in mind. Small business is competing in a global market and the flow of information in and out of your business is dependent on the proper application of technology.


Consulting & IT Services

Unleash its power for optimal efficiency and maximum value with expert assistance from YWN Consulting & IT Services. Leverage technology with hybrid solutions to take full advantage of both online and on-premise solutions. NETWORK FOUNDATIONProtecting, and securing servers and data are at the core of all trusted networks. YellowWood Networks delivers several comprehensive services to meet the needs of your business.