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Obstacles to Effective Cross Cultural Business Communication
International businesses are coming across new challenges to their internal communication structures as a result of major reforms brought about through internationalization, mergers, downsizing, joint ventures and acquisitions.
Lower investment in cross-cultural training and language tuition as part of communication Services in Calgary could result in deficient internal cohesion. The loss of customers /clients, lack of competitive edge, poor staff retention, poor working relations, internal conflicts/power struggles, poor productivity, misunderstandings, stress, and lack of co-operation are the results of poor cross-cultural communication.
Consultants of cross cultural communications work with international companies in lessening the above results of poor cross cultural awareness. The presence of such cooperation, consultancies have identified common hurdles when it comes to effective cross-cultural communication happening within companies.
Here are some examples of these hurdles to cross-cultural co-operation:
Lack of Communication
The obvious thing that is probably the biggest contributor to poor communication is non-communication. Yet it remains as the major problem within most companies.
Lack of spoken dialogue is not the contributor for lack of communication with staff. Instead it Rather it peaks about access to information.
For example, not providing negative or positive feedback, informing decisions and actions to staff that will affect their failure or roles in proper communication of expectations are the different means of withholding information from staff. This causes alienation of staff base that feels themselves as some kind of division from superiors and management.
If managers are involved in selective information dissemination, this can result in jealousy and suspicion among staff, eventually leading to internal strife in place of cohesion. The commercial security services In Calgary could also get jeopardized.
A management that fails to communicate and meet physically with staff shows trust, lack of interest, and respect. In the western world, the communication lines are vertical. The reporting goes up from staff to managers and up to senior levels. Ideally, it is important for the lines of communication to run both ways. Those who have a place down the line feel estranged, indifferent and even belligerent.
Lack of communication in its different forms is not healthy. Managers and companies should be aware of what, how and to whom the communication is taking place.
There are two forms thorough which difficulties in Communication difficulties come:
Inappropriate language usage
There is subliminal meanings and messages associated with language that are transmitted through stress, vocabulary and stress. Phrases giving out wrong meaning of words or emotions can send messages that can affect confidence, self-perception and attitude of staff. Poor interpersonal relationship could be the result of critical language, leading to low self-confidence whereas supportive tone in language provides the opposite effect.
Nowadays, there could be native speakers in offices of over 50 languages, all under one roof. That makes it important to establish the main language of the office, be it English, Spanish or French. Once this is established, employees should have a common language as the main language. This stops staff exclusion that is unable to understand other languages. In addition, it is the responsibility of the company to make sure that all its employees are easy with the main language. Language tuition should be made mandatory and not a luxury.
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