Advanced Monitoring Solutions - Features - #1 IT Support in Calgary, Alberta , Canada - Data Recovery Experts

By: Rwc Communications  09-12-2011
Keywords: Servers

 Advanced Monitoring 

Advanced Alerting

Expert Assist

Bundled with RWC's Advanced monitoring Solution, Expert-Assist provides advanced behind-the-screen remote troubleshooting for Windows desktops and servers. Expert-Assist provides more than 45 distinct capabilities to control, manage and gather information from remote computers. These capabilities include file transfer, stopping and starting services, command prompt, registry editing and local disk manipulation, in addition to real-time performance information. Expert-Assist provides us a more robust method for remotely accessing, viewing performance and status as well as resolving any issues with Windows desktops and servers behind the screen while allowing users to continue working.

Application Monitoring

RWC's Advanced monitoring Solution Application Monitoring provides in-depth visibility of running processes and performance counters for mission-critical applications, network services, and web applications. Application failures are usually the most common problems that occur in IT infrastructure within . These powerful monitors help us prevent application failures and identify degradations early.

Automated Remediation

RWC's Advanced monitoring Solution can automatically take actions to restore services when a failure occurs, including restarting applications and windows services, or rebooting servers. Network administrators can focus more time on revenue-generating initiatives by automating remediation in RWC's Advanced monitoring Solution.

Cloud Monitoring

RWC's Advanced monitoring Solution enables us to securely manage and monitor both your local infrastructure and your remote cloud computing environments within a single dashboard. Regardless of whether we are managing a collection of resources in your data center, corporate office, remote location, or in a partner's cloud, RWC's Advanced monitoring Solution provides the comprehensive capability required to scale with your needs.

Cross Platform Support

The RWC's Advanced monitoring Solution agent provides non intrusive, light-weight monitoring for Windows, Mac, and Linux machines. It is responsible for communication back to the RWC's Advanced monitoring Solution server, and executing tasks and delivering services.

Custom Scripting

The custom scripting function allows us to add, edit, and schedule custom scripts. Scripts can be packaged into functional IF-THEN-ELSE logic groups to complete more advanced maintenance and remediation tasks. A script library is provided in addition to the ability to write scripts from scratch. Custom scripting enables users to decide exactly what automated responses RWC's Advanced monitoring Solution should take to avoid performance issues or failures.

Go Live Monitoring

Go Live provides real-time monitoring and data collection of a device(s) during the troubleshooting process. This granular view of device information helps you identify performance issues in seconds, not minutes and reduce mean time to repair. Each SNMP or WMI monitor can be modified for each device, giving us full control to collect the data that needed to a solve your problem.

Help Desk

Interface and CRC Errors Monitoring

Computers on a network must be able to detect when data packets have been damaged in transmission. In order to detect these errors, computers on an Ethernet network attach a special code to each of its packets. When the Ethernet packets are created, the sending computer runs the data through a special mathematical formula and attaches the result called a Cyclic Redundancy Code, or CRC to the packet. The receiving computer then opens the packet, performs the same calculations and compares its answer with the answer included with the packet. If the CRC codes do not match, then the receiving computer asks the sending machine to retransmit the packet again. By keeping the packets small, this reduces the time that is required to retransmit the data following an error. CRC analysis is a popular monitoring feature because it is particularly good at detecting common errors caused by noise in transmission channels.

Load-and-Go Deploy

RWC's Advanced monitoring Solution installs and more importantly configures in 15 minutes through a simple 3 step process. After installation, RWC's Advanced monitoring Solution performs a fast and comprehensive scan of the entire network to discover all devices. Leveraging various discovery techniques, RWC's Advanced monitoring Solution provides a complete set of attributes for each device that has been discovered. Each device is then assigned to a Smart Policy with recommended monitors to complete the deployment process.

Log File Management

RWC's Advanced monitoring Solution has log monitoring and management capabilities, with the ability to collect, analyze, alert, report, and archive Event Log from Windows hosts, SysLog from distributed UNIX hosts, Routers, Switches, and other SysLog devices, and Application logs from IIS web server, IIS FTP server, and MS SQL server. It helps system administrators to troubleshoot, performance problems on hosts, select applications, and the network.

Mobile Device Support

RWC's Advanced monitoring Solution supports delivery of reports and monitoring data to numerous mobile devices. Now we can keep an eye on the network even when we are off-site or in company meetings.

Monitoring Dashboards

RWC's Advanced monitoring Solution provides unparalleled visibility into network performance, fault management, and device availability across any size of network. The iGoogle like Dashboard is a "network management dashboard" with a summary display of key performance indicators (KPIs) like CPU load, network interface traffic, latency, packet loss and event logs, exposing troubled devices and areas of the network. With support for drag and drop, it’s easy to customize each dashboard by simply adding and removing gadgets. Now managers and operations staff can continuously monitor key assets of the company to ensure that your network is always running at peak performance.


Allows unlimited users within an IT department to connect to RWC's Advanced monitoring Solution via a thin client or browser. If you have your own IT department is easily integrated to provide an extra layer of defence and reliability, letting your IT personnel focus on more productive and less tedious task's.

Network Mapping

Leveraging several discovery techniques, RWC's Advanced monitoring Solution automatically discovers your LAN or WAN and produces easy-to-view network diagrams. These diagrams are automatically updated when devices are added or removed from the network. RWC's Advanced monitoring Solution’s network mapping produces a multi-level, comprehensive, easy-to-view network map for your entire network. Drill into devices and links for granular statics on performance and other key metrics. Supporting the need for monitoring, visualization and planning for the future of your network, network mapping is an invaluable feature.

Switch / Device Port Mapping

Device Port Mapper helps our network engineers discover the devices connected to each port on a device, thus eliminating the need to manually trace network cables. The tool provides device visibility like IP address, MAC address, VLAN, port name and availability, as well interface errors. Since this is a real-time discovery, the network engineer can also view the operational status and speed of each port. The Switch Port Mapper results can easily be reported on and exported.

Traffic Analysis and Flow

ptFlow Network Traffic Analysis provides unparalleled visibility into traffic network patterns and usage to determine how traffic impacts the overall health of the network through real-time packet capture. Drill down into applications, conversations, and devices to identify the exact sources of spikes and bursts allowing us to take proper corrective actions. RWC's Advanced monitoring Solution stores flows for historical reporting that proves invaluable for network capacity planning.

Performance Baseline

RWC's Advanced monitoring Solution Performance Baseline automatically analyzes collected data to identify changes in network behavior and establishes a baseline that represents the regular and expected activity of a device and network. The established baseline accurately reflects your organization’s use of the IT infrastructure by taking into account patterns and variations in usage – for example, increased processor utilization on Monday mornings at 9:00am. Performance Baseline continuously logs subsequent activity of a device and compares it to baseline. Once irregular behavior is detected, RWC's Advanced monitoring Solution produces a qualified alert that contains details to be used as a starting point to help guide the troubleshooting and remediation process.

Remote Office Support

Designed for organizations with multi-site networks, RWC's Advanced monitoring Solution Remote Agent provides secure connectivity between IT headquarters and any number of remote sites. The remote agent ensures that all key network performance data is collected and sent to RWC's Advanced monitoring Solution, providing visibility into the entire IT infrastructure. Taking commands from RWC's Advanced monitoring Solution, the remote agent can also enforce policies and execute actions.

Real Time Performance Monitoring

Monitors performance counters for routers, hubs, switches, servers, and applications in real-time.


Role-Based Access

Router Config Backup

RWC's Advanced monitoring Solution has the ability to automatically backup configurations files for your routers and switches. Configuration backups can be scheduled to run as needed and are stored in the RWC's Advanced monitoring Solution database. Config files can be viewed and compared all in the same interface. In addition we can be immediately alerted when any configuration has been changed. We can customize the backup settings to meet your particular needs in RWC's Advanced monitoring Solution Policies.

Smart Policies

Leveraging RWC's Advanced monitoring Solution's device profiling intelligence, it recommends monitors and data gathering intervals for all devices discovered in your network. Smart Policies encompass devices, monitors, alerts and scheduled task, so any configuration changes occur from one central location. This intuitive design saves you time and dramatically improves ease of use.

SNMP Enablement

SNMP Enablement is a powerful utility that automatically enables and configures SNMP on your devices to ensure they will be monitored by RWC's Advanced monitoring Solution. An ease to use wizard walks you through the simple process for one or many devices. This tool saves us considerable time and the days of having to going to each machine are over.

SNMP Trap Manager

With the SNMP Trap Manager, devices can be configured to proactively send out trap messages via SNMP when there is an issue. This ensures that alerts can be triggered more quickly in RWC's Advanced monitoring Solution, avoiding problems before they impact the network. SNMP Trap Manager is a complete receiver and analysis utility that captures SNMP traps sent from various devices on a network. It uses an extensive Management Information Database (MIB) library to reference Object Identifier (OID) description to make traps easy to recognize and understand quickly. Proactive real-time alert notifications can be sent based on OID, source and other key trap information to make sure we know about problems before they become an issue.

SSH Remote Connection

By using SSH in RWC's Advanced monitoring Solution before classified information is transferred, any authorized person like your network engineer may fulfill their responsibility without having to deal with threats brought by a non-secure connection. Because the connection is secured, the two computers will talk and swap information secretly. SSH is compatible with all major operating systems like Unix, Windows, and Macintosh. SSH protects against eavesdropping of transmitted data, manipulation of data at intermediate network elements and IP and DNS spoofing.

Virtualization Support

RWC's Advanced monitoring Solution's Virtualization makes it easy to monitor your virtual environment to ensure it is running smoothly. It automatically discovers your host ESX servers and associated guest virtual machines and provides insight into key statistics like status, CPU, memory, disk usage, and interface traffic. As resource allocation changes, RWC's Advanced monitoring Solution updates to provide you with the most real-time information about your virtualized environment.

VoIP Support

Voice and data convergence poses enormous challenges. By introducing voice traffic onto the data network, it can degrade performance for both types of traffic. RWC's Advanced monitoring Solution VoIP Monitoring and Analysis addresses this problem with the capability to monitor, alert, and report on the network's capacity to provide acceptable call quality. RWC's Advanced monitoring Solution VoIP collects valuable parameters essential to VoIP performance, including jitter, packet loss, latency, and MOS (mean opinion score). It leverages the functionality of RWC's Advanced monitoring Solution and seamlessly integrates with its network management capabilities, giving you a combined voice and data networks visibility, actionable intelligence and control over VoIP

Web Browser Interface

We use RWC's Advanced monitoring Solution's web interface to view all your critical network data, traffic bottle necks, and alert warning about potential problems. In addition, we see RWC's Advanced monitoring Solution system settings to ensure we are collecting the right information at the right time.

Wireless Monitoring

Wireless Monitor Module gives RWC's Advanced monitoring Solution the ability to monitor wireless networks. As wireless becomes a more integrated in today's network's, it is important that IT managers maintain visibility into wireless access points, clients and sessions. RWC's Advanced monitoring Solution Wireless Monitoring centralizes the management of distributed wireless networks with configuration in Smart Policies and monitoring in Dashboards. Understand how well your wireless network is performing and detect rogue users.

Keywords: Servers

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