The Advantone Professional services propose a consulting approach to enable specific custom Application Developments. Proven processes’ through multiple industries enable the Advantone team the ability to tap into a wealth of knowledge and bring that experience in a consultative manner to our clients. The end result is a well built IVR applications tailored towards our clients’ needs and more importantly to the customer experience.
The team includes IVR Scripting Specialists and Speech Recognition Usability Experts to maximize the Customer Experience. A Transcriptionist team is available for specific services such as escalations reporting or to guarantee 100% Natural Language speech recognition.
Advantone has built trusted relationships with third party vendors (i.e. Contact Centers) to bring fully seamless, end to end applications to market. Understanding the nuances that happen while integrating web-services, CTI and data driven interactions between the IVR and live agent is a key component to offering an excellent customer experience while in the IVR or supporting a transfer to a live agent.