The iTeam : Managed IT Services

By: M S I Systems Integration  09-12-2011
Keywords: managed services, It Support, msi

When it comes to managing your network resources, MSI truly offers a unique solution. Our Managed Services offering addresses all of your IT requirements in one monthly fixed fee. This not only provides you with cost predictablity for IT Support but more importantly gives you the peace of mind that your support requirements are being addressed proactively. ITeamCentral is the core of our managed tool set supporting our team of certified engineers that can surround your company to protect your data assets and optimize your network performance.

We have made a significant investment in the best management tools in our industry and assembled them in our local Network Operations Environment (NOE). When you utilize any portion of ITeamCentral, you can be assured that your company’s key network elements and managed devices are being monitored continually. Our NOE engineers and Managed Services team members receive alerts and have responsibility for executing all managed service processes for the various tools we deploy.

Network Monitoring: We monitor the vital components of your network including your servers, switches, firewalls and routers. Our automatic alerting system can notify you and our NOE team about the issues that can impact your network performance to save you from the costly issues of network downtime.

Managed Desktop and Servers: Our remote tools allow us to provide unlimited technical assistance to your computer users and network administrator from our NOE location, providing you with faster response time and reduction in drive time and onsite charges. Our fixed fee pricing fits your budget and maximizes your company productivity.

Total Desktop and Servers: The total level of services includes everything in the managed plan, and also includes the hardware itself. MSI will provide the hardware and maintain it for you. This truly is the way to lock in the cost of IT for your business.

Company Administrator Remote Control: This extends the remote control capability to your IT staff so they can use the same tool our help desk uses to manage/remediate your company’s computers remotely. This provides big benefits for clients with multiple sites that are a distance apart so their limited IT staff does not have to travel to repair every issue that comes up.

Remote Off-Site Backup: Our Remote Backup Services can help your business prevent disaster and disruption. Using your internet connection, we’ll backup your files to a secure off-site data storage facility. Remote Backup Services take the hassle and risk out of backing up and recovering data.

Firewall Management: As network security issues become more complex, it is difficult to know whether the security posture is being maintained. Companies are exposed 24 hours a day, seven days a week. Our Firewall Management Service addresses these challenges by monitoring unauthorized access and providing timely firewall maintenance. This service performs continuous monitoring of the device and provides notification in the event of an alert condition. We offer both basic and total firewall management service. The total firewall solution includes the hardware with the management.

The ITeamCentral remote toolset is reinforced with MSI’s certified, professional engineering team. Our engineers provide on-site proactive and emergency services. Our sophisticated Service Management Software allows our Help Desk and Service Dispatchers to track all service encounters and engineer activity. There is one additional benefit to engaging HTS in any of our Managed Services. All managed service clients also receive our best corporate rate for any services required. This equates to a significant discount on HTS Professional Services.


At MSI, our overall goal is to help your company maximize its investment in technology. In today’s IT arena, data integrity and security are paramount. Our managed service tools and professional technical staff will supplement your IT staff, enabling them to be more productive for your company. Regardless of which portion of the ITeamCentral services you select, be assured that they are all specifically designed to enhance network performance and reliability for any company, regardless of size.

The ITeam - A Service Division of MSI Systems Integration Ltd., Calgary, AB, Canada

Keywords: It Support, managed services, msi

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