Guest Tek - High Speed Internet

By: Guest-tek  09-12-2011
Keywords: Hotels, Call Center

Guest-Tek is the world's largest provider of high-speed Internet access (HSIA) - the cornerstone of IP services for the business traveler. We deliver HSIA over multiple hardware platforms catering to specific hospitality segment needs.

OneView Internet, formerly known as GlobalSuite, is Guest-Tek's flagship high-speed Internet access solution currently installed and supported in over 506,000 rooms across 38 countries.

  • Provides full service guest and meeting room high-speed Internet access in cabled and wireless or wired/wireless hybrid hotels. Software and integrated support systems ensure the best possible guest experience with connectivity success rates exceeding 99.9%
  • Global multilingual support by our 24/7/365 Call Center
  • Continual software upgrades including new features and enhancements. Version upgrades are fully managed and cause no interruption to the hotel network that delivers seamless value on a continual basis
  • World Class Visitor Based Network (VBN) solution
    • Flexible billing options.
    • Public IP & VPN support.
    • SPAM protection & virus scan.

With over 10 years of proven and perfected service to the hospitality industry, Guest-Tek provides the most customer-oriented feature set in the industry.

Standard Features & Benefits

VIP Guest Passes

Allow your preferred guests to access the Internet free of charge anywhere on the hotel's guest or public network. VIP's receive preferred treatment that is easy for the hotel to deliver and ensures a superior guest experience.

Wired to Wireless Guest Roaming

A roaming password generated by OneView lets guests move between wired and wireless guest areas without being charged twice. This superior user experience also eliminates the need for hotels to reverse charges.

Bandwidth Management & Spam Control

Optional Features & Benefits

Network Intrusion Detection Reporting

Network Intrusion Detection Reporting Tracks and reports on automatically detected and proactively blocked outbound (hotel-to-Internet), parasitic, virus generated traffic allowing hotels to proactively manage security responses with their guests.

Multilingual Guest Experience

Hotel guests choose their working language before they log in, enjoying the guest experience in their preferred language.


An industry unique interface enables guest printing while maintaining a consistent and seamless guest experience. A variety of delivery and billing options (bill to room or Credit Card) is managed by the hotel.

Credit Card Billing

Credit Card Billing enables hotels to seamlessly charge for guest HSIA and Enhanced Printing services eliminating manual postings. Presents an alternative to PMS posting and gives the guest the comfort of having payment options.

Guest Authentication & Property Management System Interfacing

Guest authentication allows guests to post Internet charges to their folio after authenticating from anywhere on the guest network – wired or wireless. With basic PMS posting, guests in wired guest rooms may post Internet and Printing fees to their guest folio.

Learn more on how the OneView Internet advantage has satisfied hotels worldwide.


Keywords: Call Center, Hotels

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Other products and services from Guest-tek


Guest Tek - Product & Services

Our goal is to provide a robust infrastructure that delivers a platform for true ‘one-to-one’ marketing, an extensive selection of HD VOD and IPTV programming, and puts full control of the guest experience in the hands of the hotelier. View status of all your applications via the OneView System Dashboard - a real time monitoring tool that allows the hotel to see current and historical guest cases, trouble tickets and network status in real time.


Guest Tek - Voice & Converged Media

To get the maximum value from your investment in the OneView solution you can explore adding any of these applications to enhance the guest experience or streamline your operations. Using an advanced, built-for-hospitality IP telephony system from NEC, Guest-Tek offers traditional enterprise-based or “cloud-based” Communications as a Service solutions.


Guest Tek - Support Services

Guest-Tek’s network experts offer a wealth of knowledge and expertise in planning, organizing and implementing a wide range of events to help you make the most out of your property’s meeting room services. In addition to the VOIP telephone system and Synapse™ tools, NOC also utilizes an NMS (Network Management System) and manages the Technology Protection Program.