Your own Virtual Help Desk
When it comes to taking care of the computers that we support there is nothing better than being connected to each and every computer in our network. We have specialized software that is installed on every computer including desktop, laptop and server. This software not only provides us the ability to keep an eye on your computers but it also enables us the ability to provide our customers with remote support, proactive analysis through reporting and much more.
You or your staff simply call our help desk and within seconds we can be connected and resolving your issues for you. This means no waiting a day or waiting for someone to come out and fix your problems. We’re your dedicated I.T. department and have the technology in place to solve your problems quickly.
Specially designed for businesses under 100 employees
Our help desk model for computer support is designed for businesses under 100 employees. Although we provide consulting and programming services to larger organizations we have designed our technical support and help desk services specifically for smaller businesses. We truly believe that you cannot have a one size fits all when it comes to technical support across small, medium and large businesses which is why focus solely on this segment of business.
In addition to having a virtual help desk we also utilize our software on each computer to provide us with reports and analytics on your network and computers. We will know about problems in your network well in advance of you ever knowing that there is an issue. This is the proactive approach to delivering exceptional services to our customers as you’re never experiencing downtime as we are always on top of problems before they happen.